TARMAC DELAY PLAN
PURPOSE & APPLICABILITY
The purpose of this plan is to mitigate passenger hardship during lengthy tarmac delays and bolster California Pacific Airlines (CPA) service to its passengers.
Means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.
CPA shall coordinate this plan with airport authorities and terminal facility operators, US Customs and Border Protection, and the Transportation Security Administration at each airport that the carrier serves, as well as its regular diversion airports. CPA shall provide the following in the case of delays:
•Adequate food and potable water no later than two hours after the aircraft leaves the gate or touches down if the aircraft remains on the tarmac, unless the pilot‐in‐command determines
that safety or security considerations preclude such service;
•Operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac;
•The crew will ensure a comfortable cabin temperature during the delay using the onboard environmental system and if this fails, will notify ATC that the aircraft must return to the gate or another disembarkation point elsewhere in order to deplane passengers;
•Notifications regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known;
•Notification of the delay beginning 30 minutes after the scheduled or revised departure time and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists;
•Sufficient resources to implement the plan. CPA shall not allow an aircraft to remain on the tarmac for more than three hours (four hours for international flights) before allowing passengers to deplane on arriving flights or before the flight begins to return the aircraft to a suitable disembarkation point for departing flights unless:
•The pilot‐in‐command determines there is a safety‐related or security‐related reason (e.g. weather, a directive from an appropriate government agency) why the aircraft cannot leave its position on the tarmac to deplane passengers; or
•Air traffic control advises the pilot‐in‐command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt
•CPA will share facilities and make gates available at airports in an emergency. CPA will also work with airport officials and, if necessary, other airlines to share or acquire equipment such as portable stairs, buses, vans, or other means by which customers may deplane and be safely escorted to a terminal or other reasonable facility.
CALIFORNIA PACIFIC AIRLINES
+1 855 505 9394
© 2018 California Pacific Airlines All Rights Reserved.